Overview
Solar Sentra is committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information.Information We Collect
Account Information
- Email address
- Name (optional)
- Payment information
- Company details (enterprise)
Usage Data
- API request logs
- Wallet addresses tracked
- Feature usage patterns
- Device and browser information
- IP addresses
Technical Data
- Performance metrics
- Error logs
- Authentication tokens
- Session information
How We Use Data
Service Delivery
- Provide and maintain platform functionality
- Process API requests and queries
- Generate analytics and insights
- Send transaction notifications
Platform Improvement
- Analyze usage patterns
- Improve AI models
- Optimize performance
- Develop new features
Communication
- Send service updates and announcements
- Respond to support requests
- Deliver marketing communications (opt-in)
- Share security alerts
Compliance
- Detect and prevent fraud
- Enforce terms of service
- Comply with legal obligations
- Protect user rights and safety
Data Sharing
We do not sell personal data. Limited sharing occurs with:Service Providers
- Cloud infrastructure (AWS, GCP)
- Payment processors (Stripe)
- Analytics tools (limited, anonymized)
- Email service providers
Legal Requirements
- Law enforcement requests with valid orders
- Compliance with court orders
- Protection of our legal rights
- Emergency situations involving safety
Business Transfers
In the event of merger or acquisition, user data may transfer to new entity with continued privacy protections.Data Security
Technical Measures
- TLS 1.3 encryption for data in transit
- AES-256 encryption for data at rest
- Multi-factor authentication support
- Regular security audits and penetration testing
Access Controls
- Role-based access limitations
- Audit logging of administrative actions
- Background checks for employees with data access
Incident Response
- 24/7 security monitoring
- Incident response procedures
- User notification within 72 hours of breach
- Coordination with regulatory authorities
Data Retention
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 90 days |
| API request logs | 90 days (Free), up to 5 years (Enterprise) |
| Billing records | 7 years (legal requirement) |
| Support communications | 3 years |
| Anonymized analytics | Indefinitely |
Your Rights
Access & Portability
Request copy of your personal data in machine-readable format.Correction
Update inaccurate or incomplete information through account settings or by contacting support.Deletion
Request account deletion. Some data may be retained for legal obligations.Opt-Out
Unsubscribe from marketing emails via link in footer or account preferences.Restriction
Request limitation of processing for specific purposes.Cookies & Tracking
Essential Cookies
Required for authentication, security, and core functionality.Analytics Cookies
Track usage patterns to improve service. Can be disabled in browser settings.Marketing Cookies
Used for advertising attribution (opt-in only).International Transfers
Data may be processed in countries outside your residence. We ensure adequate protections through:- Standard contractual clauses
- Data processing agreements
- Adequate jurisdiction determinations
Children’s Privacy
Solar Sentra is not intended for users under 18. We do not knowingly collect data from children.California Privacy Rights (CCPA)
California residents have additional rights:- Right to know what data is collected
- Right to deletion of personal information
- Right to opt-out of sale (we do not sell data)
- Right to non-discrimination
European Privacy Rights (GDPR)
EU/EEA users have rights to:- Access, rectification, erasure
- Data portability
- Restrict or object to processing
- Withdraw consent
- Lodge complaints with supervisory authority
Changes to Policy
We may update this policy periodically. Material changes will be notified via:- Email to registered users
- Prominent notice on website
- 30-day advance notice for substantial changes
Contact
Privacy Officer: privacy@solarsentra.ioEU Representative: eu-privacy@solarsentra.io
Mailing Address: Solar Sentra Inc., 123 Blockchain Avenue, San Francisco, CA 94103 Last Updated: October 16, 2025